Accountability

Principles of Service Delivery

Focus on outcomes which will enhance quality of life.

  • Personal Goals

    Choose and achieve personal goals.

  • Choice

    Choose where and with whom to live, work, and play.

  • Social Inclusion

    Participate in the community.

  • Relationships

    Stay connected to family and friends.

  • Rights

    Have the same rights as any other citizen.

  • Dignity

    Have privacy and control over personal information.

  • Respect

    Embracing and accepting everyone as they are.

  • Health

    Access the best possible health services and support.

Documents

Strategic Plan (FR)

Participant Statement of Rights

We To encourage and promote the dignity and respect of supported individuals, CLGS/ICGS recognizes that certain rights need to be afforded to them and, within the limits of the resources made available to CLGS/ICGS, will foster the exercise of such rights by the supported individuals. These include the right to:

  1. Adhere to the charter of Rights and Freedoms of Canada and the Ontario Human Rights Code.

  2. Freedom from physical, psychological, and financial abuse.

  3. Freedom from harassment and bullying.

  4. Freedom from discrimination based on race, ethnicity, sex, language, religion, national or social origin.

  5. Engage in relationships with friends and family.

  6. Freedom to express sexual orientation and to engage in intimate relationships (provided that mutual consent is present);

  7. Privacy.

  8. Confidentiality.

  9. Access to and observation of all information compiled on his / her personal background, medical and psychological history and current status within the accommodation setting.

  10. Respect.

  11. Choice in food and menu planning.

  12. Appropriate housing and their own bed.

  13. Full and effective participation and inclusion in society.

  14. Access to computer and telephone in order to communicate with family or friends.

  15. Engage in leisure and recreational activities both in their place of residence and within the community.

  16. Lead and participate in the development and revision of their ISP.

  17. Make complaint or voice a grievance about a staff member or the Manager of the program.

  18. Information relating to sexual counselling, personal hygiene and activities of daily living routines.

  19. Demand and receive prompt medical / dental care and treatment.

  20. Vote and express their political views and opinions.

  21. Send and receive mail or other communication without censorship.

  22. Refuse any treatment, including behaviour management procedure, medications and / or counselling services.

  23. Wear clothing, and maintain and dispose of possessions, of their choice.

  24. Access to their own financial resources and to plan and determine how their funds are spent.

  25. Seek and receive legal services.

  26. Be informed of and receive community educational services appropriate to his / her needs.

  27. Leave services which they feel do not meet their personal needs.

  28. Enter into a contractual agreement and otherwise exercise legal rights.